LEGAL NOTICES

Company name of the operating company: SAS Mary Provence

Email:info@hotel-provence-verdon.fr
Telephone:+33(0)492773888
Share capital: 40000€
Individual VAT identification number:FR 19509957197
SIRET number:50995719700015
Photo credits:©SASMaryProvence

LIABILITY

By accessing this website, you are informed that use of the Internet requires compliance with applicable legislation, particularly copyright law and French data-protection legislation. SAS Mary Provence and WIX cannot be held liable for errors or omissions. The publisher also reserves the right to modify and update the information published on the website at any time.

In accordance with French intellectual-property law, any full or partial reproduction for purposes other than private use, as well as any sale, distribution, publication, adaptation or communication of the content of this website (layout, structure, photographs, texts and copyrighted illustrations), is strictly subject to the prior written authorisation of the rights holders mentioned above.

DATA PROTECTION

Any user who has directly or indirectly submitted personal information has the right to access and rectify that information with the website administrator, in accordance with French Law No. 78-17 of 6 January 1978 on Data Processing, Data Files and Individual Liberties.

PROTECTION OF PERSONAL DATA

Identity of the data controller

The website is published by the operating company whose contact details are provided above.
Access to the website and use of its content are subject to the terms of use described below.

Nature of personal data

“Personal data” means any personal information you provide to the operating company that may directly or indirectly identify you as an individual, for example when visiting the website, requesting information, booking a room or booking other services.

Personal data collected

When visiting the operating company’s website, you may be asked to provide personal data.

Whether the requested information is mandatory or optional is indicated at the time of collection by an asterisk “*”. Fields marked with an asterisk are required because they are necessary to process your requests. Other information is used to help us understand you better and improve the services offered; it is therefore optional.

The operating company may in particular collect and process your surname, first name, email address, billing address, telephone number, IP address, connection and browsing data, preferences and interests (non-smoking room, preferred room, type of stay, etc.), as well as your online reviews.

When is your personal data collected?

When you browse the website (IP address and cookies) and view products or services;
when you submit comments or observations to the operating company in certain areas of the website, through questionnaires or contact forms, or through the operating company’s official social-media pages;
when you send an email to the operating company;
when you subscribe to the newsletter;
when you share a page or offer by email or through a social network;
when you complete a satisfaction survey;
when you request a quotation.

Data storage

The information collected is stored in our various reservation systems in secure, SSL-certified databases.

These databases may contain guests’ names, addresses, telephone numbers, occupations, company names and payment-card details. We may also store other information, such as room, food, beverage and other service preferences, as well as the history of your stays at our property.

Purpose of data collection by the operating company

Through the website, the operating company collects only the data required for the following purposes:

processing your requests for information and reservations and, where applicable, loyalty programmes;
improving and personalising the operating company’s services and facilitating navigation on the website;
managing and monitoring the overall customer relationship;
managing subscriptions to news and promotional offers from the operating company (newsletter);
processing your requests for access to information in accordance with applicable legal provisions;
managing unpaid amounts and disputes;
processing applications for vacancies within the operating company, as well as unsolicited applications;
measuring quality and customer satisfaction.

If mandatory information is not provided, your request cannot be processed.

The operating company’s commitments regarding the protection of personal data

Transparency and purpose limitation:

Personal data is not and will not be collected without your knowledge. Whether information requested when data is collected on the website is optional or mandatory is indicated in advance by an asterisk “*”. The operating company collects and processes your personal data solely for the purposes described in these Legal Notices.

Proportionality and relevance:

The operating company collects and processes only the personal data necessary to properly handle your request or personalise the services offered to you.

Data-retention period:

The operating company retains your personal data only for as long as necessary for its processing, in accordance with applicable legal provisions.

Security and confidentiality:

The operating company undertakes to take the necessary measures to protect the confidentiality of the data and not to disclose it to unauthorised third parties.

We may be required to disclose your personal data to local authorities when required by law or where necessary in connection with an investigation and in accordance with local regulations.

As with most websites, certain information is collected automatically through technical logs. This may include your IP address, browser type, Internet service provider, referring and exit pages, operating system, date, time and clickstream data.

Cookies do not store information entered by users during an online reservation or when creating a customer account. Cookies identify your browser rather than you personally and cannot, on their own, reveal your identity.

Respect for your rights:

You are informed of your rights to information, access, rectification and objection on legitimate grounds, as well as your right to object to direct marketing, in accordance with French Law No. 78-17 of 6 January 1978.

Rights of access, rectification and objection:

In accordance with French Law No. 78-17 of 6 January 1978 on Data Processing, Data Files and Individual Liberties, you have the right, upon simple written request, to obtain access to information concerning you and to request that it be corrected.
You may also object, on legitimate grounds, to the processing of data concerning you.

To exercise any of these rights and obtain information concerning you, please contact the operating company using the contact details provided at the beginning of these Legal Notices.

When you visit the website, certain information relating to the browsing activity of your device may be stored in files known as “cookies” placed on your device. This is subject to the cookie preferences you have selected, which you can change at any time.

A cookie is a small text file stored, through your browser, in a dedicated area of your device’s hard drive when you use an online service. It enables the issuer to recognise the device on which it is stored during the cookie’s validity or storage period.

Cookies placed by the operating company are used, for the duration of their validity, for the purposes described below. Their use is subject to the preferences you have set in the browser used to visit the website, and those settings may be changed at any time.

Cookies from partner companies (third-party cookies) may also be placed on your computer through pages of the website.

Only the issuer of a cookie can read or modify the information contained in it.

Different types of cookies are used on the website for different purposes. Some are necessary for the website to function.

Analytics cookies

These cookies enable the operating company to:

compile statistics concerning the various parts of the website (sections and content visited, navigation paths) in order to improve the user experience;
measure the total number of advertisements displayed in its advertising spaces, identify those advertisements, and measure the number of views, clicks and related navigation information.

Examples of analytics cookies

_ga Analytics: stores browsing data
__utm Analytics: stores browsing data
_gac Campaign: stores browsing data from advertising campaigns

Social-network cookies and plug-ins (social buttons)

The operating company may include functions on the website that allow you to share content with other people or inform them about your visit or your opinion of content on our website. This applies in particular to “Share” or “Like” buttons from social networks such as Facebook, Twitter, etc.

The operating company has no control over the methods used by social networks to collect information.

Facebook Connect: sign in using your Facebook account
Facebook Social Graph: share the page on Facebook
Pinterest: share the page on Pinterest
LinkedIn: share the page on LinkedIn
Instagram: share the page on Instagram

Cookies and device identifiers used to secure transactions

Please note that when an order is placed, the operating company or service providers acting on its behalf may place cookies or collect information relating to your device, including technical security characteristics required to recognise the device used (computer, tablet or mobile phone), identify it and secure transactions in your interest.

Advertising cookies

Advertising content (graphics, animations, videos, etc.) displayed in the operating company’s advertising spaces may contain cookies issued by third parties. During their validity period, these cookies may record clicks and display advertising that is more relevant to you based on your browsing behaviour, interests and preferences.

Refusing advertising cookies does not affect your use of the website and does not prevent advertising from being displayed on the website or elsewhere on the Internet. It simply means that the advertising shown will not take account of your interests or preferences.

These cookies are mainly issued by advertising networks, so it is not possible to provide an exhaustive list:

AdWords: purchase of sponsored keywords displayed on Google
Facebook Custom Audience
targeted advertising: stores browsing history

Advertising targeting

The website may contain third-party cookies (advertising agencies and advertising tools). During the cookie’s validity period, these cookies may collect browsing data from devices connecting to our websites and display advertising content that may correspond to your previous use of the website.

This data collection does not allow the relevant service providers to identify you personally. Your surname, first name, username, postal address, email address and password will never be disclosed to third parties without your prior express consent.

Your cookie choices

Several options are available to manage cookies. Any setting you choose may affect your Internet use and your access to certain services that require cookies.

Settings offered by your browser

You can configure your Internet browser (Google Chrome, Internet Explorer, Mozilla Firefox, etc.) so that cookies are stored on your device or, on the contrary, refused.

Refusing cookies

If you refuse cookies, certain functions may no longer be available, such as identification or login to your personal area or personalisation of browsing, for example selection of your preferred language.

The operating company accepts no liability for consequences resulting from reduced operation of its services and functions due to cookies being refused.

How can you change your settings depending on the browser you use?

The way cookies and preferences are managed varies by browser. Your browser’s Help menu explains how to change your cookie preferences.

For Internet Explorer™:

https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
or

In Internet Explorer, click the “Tools” button and then “Internet Options”. On the “General” tab, under “Browsing history”, click “Settings”. Click “View files”. Click the “Name” column heading to sort all files alphabetically, then browse the list until you see files beginning with the prefix “Cookie” (all cookies use this prefix and generally contain the name of the website that created them). Select cookies containing the operating company’s name and delete them. Close the window listing the files and click “OK” twice to return to Internet Explorer.

For Safari™:

https://support.apple.com/?path=Safari/3.0/fr/9277.html
or
In your browser, select “Edit > Preferences”. Click “Security”, then “Show Cookies”. Select cookies containing the operating company’s name and click “Remove” or “Remove All”. After deleting the cookies, click “Done”.

For Chrome™:

https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en
or
Open Google Chrome. In the browser toolbar, click “More”. Point to “More tools”, then click “Clear browsing data”. In the “Clear browsing data” window, select the boxes for cookies and other site or plug-in data and for cached images and files. Choose the time range at the top. Select “All time” to delete all data, then click “Clear browsing data”.

For Firefox™:

https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences
or
Open the “Tools” menu in your browser and select “Options”. In the window displayed, select “Privacy” and click “Remove individual cookies”. Find the files containing the operating company’s name, select them and delete them.

Further information about cookies

The operating company recommends consulting the CNIL website at the following address:https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

Referral to the consumer mediator

In accordance with Articles L. 616-1 and R. 111-1 No. 6 of the French Consumer Code, the customer has the right to refer a dispute to the Médiateur du Tourisme et du Voyage. Its current contact details are:
Médiateur Tourisme Voyage,
MTV Médiation Tourisme Voyage
BP 80 303
75823 Paris Cedex 17