These General Terms and Conditions of Sale apply to sales made between our establishment (Hôtel des Gorges du Verdon, 50 chemin de Boulogne, 04120 La Palud-sur-Verdon or Hôtel Le Provence, 95 route de la Maline, 04120 La Palud-sur-Verdon) and the customer.

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BOOKING & DEPOSIT
 

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The prices shown are public rates in euros, including taxes and service, excluding the tourist tax payable on site. The amount of the tourist tax may change following amendments to legislation. Package rates (breakfast, half board, etc.) consist of inseparable elements and are not refundable if not used. The room rate agreed at the time of booking and paid by the customer is final. The customer may not request a retrospective price adjustment to a confirmed booking if a later special offer is made by the establishment through its reservation service, website or partner websites. Each booking is confirmed upon receipt of an initial deposit; the remaining balance must be paid before the customer’s arrival under the following conditions:

 

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For flexible rates booked directly:
 

- for a 1-night stay: 100% of the stay is charged

- for a stay of 2 nights or more: 50% of the total booking amount is charged

 

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For the “Prix Malin” rate booked directly on our website:
 

- 100% of the stay is charged at the time of booking

 

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For gift vouchers:

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- 100% of the voucher value is charged at the time of booking.

 

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For non-flexible rates booked through a booking platform (Booking.com, Expedia, Hotels.com, etc.):

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- 100% of the stay is charged at the time of booking

 

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Payment of the initial deposit confirms the booking and constitutes acceptance by the customer of our General Terms and Conditions of Sale and cancellation policy. If the balance due is not paid by the agreed deadline, the stay will be deemed cancelled by the customer and the applicable sales conditions will apply.

For payments by bank transfer or bank card, any bank charges are payable by the customer and must be added to the total amount of the stay. Payment by bank cheque is not accepted.

 

 

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CHANGES & CANCELLATION OF THE STAY

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Changes to the stay

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Any request to modify or cancel a booking must be confirmed in writing. Such requests are subject to the applicable cancellation conditions.

 

Early departure and unused services

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A stay interrupted or shortened by the customer, as well as services booked but not used for any reason whatsoever — including medical reasons or force majeure — will not be refunded.

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Cancellation by Hôtel Le Provence

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The hotel reserves the right to cancel your booking in the event of overbooking or for another reason. Such a cancellation by the hotel may occur up to 3 hours before the scheduled check-in time. If the hotel cancels the booking, any deposits paid will be refunded in full.

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Cancellation by the customer

 

In the event of a no-show, or if the customer is unable to arrive on the scheduled arrival date, 100% of the affected nights will be charged. The deposit will be forfeited and the full stay will be charged to the bank card. The customer has 24 hours to inform the hotel of a new arrival date. After this 24-hour period, the hotel reserves the right to resell the room.

 

The following conditions apply to all cancellations:

 

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For flexible rates booked directly:

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- If the booking is cancelled more than 31 days before arrival, the deposit will be refunded in full.

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- If the booking is cancelled between 30 and 3 days before the arrival date, the deposit will be converted into a non-nominative credit valid for 1 year. One change of dates is permitted. If the booking is cancelled again after being rescheduled, the deposit will be forfeited.

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- If the booking is cancelled within 3 days of the arrival date, the deposit will be retained and forfeited.

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For the “Prix Malin” rate booked directly on our website:

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- The stay cannot be cancelled or modified; 100% cancellation fees apply and no refund will be issued.

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For gift vouchers:

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- Gift vouchers are valid for one year from the date of purchase, corresponding to the following summer season. If the voucher is not used within the specified period, it may be extended subject to an additional charge.
For stays booked using a gift voucher and subsequently cancelled, the same conditions apply as for stays booked directly at the flexible rate. Please refer to the applicable cancellation policy.

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For non-flexible rates booked through a booking platform (Booking.com, Expedia, Hotels.com, etc.):

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- The stay cannot be cancelled or modified; 100% cancellation fees apply and no refund will be issued.

 

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Weather conditions do not constitute grounds for cancellation.

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Special provisions relating to Covid-19

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In the event of a new lockdown and/or an administrative closure of hotels in France for health reasons and/or a border closure preventing guests residing abroad from reaching us, the deposit will be refunded.

 

Cancellation by the hotelier

 

The booking contract may be terminated by the hotelier as of right, without the customer being entitled to damages or compensation, in the event of force majeure or if operation of the hotel becomes impossible. Any deposits already paid will be refunded to the customer.

 

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TRAVEL CANCELLATION INSURANCE

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We recommend that guests take out an insurance policy covering cancellation costs. Alternatively, we offer the option of taking out cancellation insurance at the time of booking. Please feel free to ask us for details.

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STAY CONDITIONS & LIABILITY

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At the time of booking, you will be asked for the number of occupants (adults and children), as well as the first and last names of all guests. An additional person (adult or child) not declared at the time of booking may incur an extra charge. The maximum occupancy of the room must never be exceeded.

 

Pets are allowed provided they are kept on a lead in common areas. A pet supplement is charged at the time of booking or on arrival at the hotel. The hotel reserves the right to refuse an animal considered dangerous or whose behaviour may disturb the peace and comfort of other guests. For safety reasons, housekeeping will not be carried out if the animal is present in the room when the housekeeping team attends.

 

Arrival and departure times must be respected. Otherwise, the customer may be charged an additional amount equivalent to one extra night.

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Check-in is available from 3:00 pm

(If you wish to use the room before 3:00 pm, we recommend booking the previous night as well.)

Rooms must be vacated by 11:00 am at the latest

(If you wish to use the room after 11:00 am, we recommend booking the following night as well.)

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Please inform us in the event of a late arrival (the hotel is closed at night and reception may close after 9:00 pm).

 

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Any additional services used by guests must be paid for on the day of departure.

 

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The customer undertakes to respect private areas and shared spaces and is liable for any damage caused. Behaviour contrary to accepted standards of conduct or public order entitles hotel management to ask the customer to leave the property without compensation or refund.

 

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COMPLAINTS

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Your satisfaction is our highest priority. In the event of a complaint, however, it is important to contact us during your stay or to write to us within 10 days after the end of the stay.
Any request concerning a specific location, orientation or feature of the accommodation is considered a preference and does not constitute a contractual guarantee. No compensation may be claimed on that basis.

 

Any dispute relating to the interpretation or performance of these conditions that cannot be settled amicably shall fall within the exclusive jurisdiction of the competent commercial courts and shall be governed by French law.
In the event of a dispute, you may refer the matter to the consumer mediator: https://www.mtv.travel

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